This privacy notice applies to the use of personal information and other information by gofibrely.com . Each entity which collects or receives your data under the privacy notice does so as a data controller. Together we refer to the company as “GoFibrely”, “we”, “us” or “our”.
We are committed to safeguarding the privacy of our customers and visitors; this policy sets out how we will treat your personal information. To deliver this, we want to be transparent with you about what information we collect and how we use it.
Any employee of GoFibrely may use and share, within the company the information you provide and other information we hold about you for the purposes set out in GoFibrely’s Privacy Notice, while applying appropriate security measures to keep your information safe and secure.
Collecting your information
Why do we require your data?
We obtain your personal information from you through your consent for us to use to:
Provide the services requested by you, primarily for our partners to discuss services with you by your preferred contact method;
To respond to any queries or requests you may have;
To protect ourselves and our customers from any illegal activities; and
Administer our website and improve your browsing experience.
When do we collect your data?
We collect information when:
You visit one of our websites or speak to us via phone or email
You purchase a product or service from us or request us to assist you on your behalf
You engage with us on Social Media
You contact us by any other means
You book an appointment with us or book to attend an event
You choose to complete any surveys that we have sent you
You give third-parties permission to share with us the information they hold about you
You have information stored on publicly available sources
What data do we collect?
We collect, store and use the following data types:
Information that you provide to us for the purposes of registering (including name, address, email address and/or telephone number)
Information about your computer and your visits to and use of our websites (including IP address, location, browser type)
Information relating to any transactions carried out between you and us
Any usernames or identifiers on social media sites
Any other information that you choose to provide
Communication monitoring
We may also monitor, record, store and use communications we have with you to improve the quality of our customer service, to confirm any instructions you give us, and/or for training and operational compliance purposes.
Using your information
We process your data in accordance with the consent you have with us. To allow us to provide services to you, the following third-parties provide key functions to our business and will process your personal data on our behalf:
IT: We use partners firms for our data storage and support infrastructure
Suppliers: We may need to share your information with suppliers to provide service to you. For example sending you a text message through a partner service.
Regulators: We may be required to provide your data to the regulator, Information Commissioner’s Office.
In addition to using your information for such necessary purposes, we will also share your data with carefully selected Clients. We do not sell your data to third parties that do not meet our careful selection process to ensure your data is protected against unauthorised spamming, harassment and distribution. As one of our preferential partners, you also agree to principles and terms outlined in Consumer Choices Privacy Policy found here.
We may give you choices on how we use your information to send you direct marketing.
This may include communications by post, telephone, SMS, email or other electronic means, using the contact details you have provided, about us and our business partners’ content, products and services, events and special offers.
Keeping your information
We will retain your personal data, preferences and details of your transactions to keep you informed by email and social media about our relevant content, products and services including information, tailored offers, discounts, promotions, events, competitions and so on. We market based on legitimate interest and in a way which might reasonably be expected as part of running our business. You can opt-out at any time and we will make it easy for you to do within every communication.
Protecting your information
We endeavour to protect your data by storing it on secure servers and by using technical and organisational security measures to safeguard your personal data and to reduce the risk of loss, misuse and unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls, and information controls. Where we have given you (or where you have chosen) a password which enables you to access restricted areas, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Your rights
You have the following rights with regards to your personal information:
Access: You have the right to access data that we hold about you. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide this information to you (or someone else on your behalf), we will provide it to you or them free of charge.
Rectification or Erasure: You have the right to request that we rectify or delete any personal data that we hold about you (unless we have a legal right or obligation to retain i.e. to fulfil our contract with you).
Restriction: You have the right to restrict the use of personal information if the data is inaccurate, our use of the information is unlawful or if we no longer need to use the data for the purposes for which we hold it.
Change your preferences: You can change your marketing preferences at any time. Details of how to request this can be found under ‘Digital Marketing and Tailored Advertising’.
Automated decision making: You can contact us at any time to request how we use any of your personal data to make automated decisions.
Data Portability: You have the right to obtain personal data we hold about you, in a structured, electronic formation, and to transmit such data to another data controller, where there is (a) personal data which you have provided to us and (b) if we are processing that data based on your consent (such as your marketing preference information).
Complaints: If for any reason you are not happy with the way that we have handled your personal data, please contact us. If you are still unhappy, you have the right to make a complaint to the Information Commissioner’s Office.
Before providing information to you, or rectify or erasing data for you, or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. To exercise any of the rights above, please contact us via the details in our Updating your data section.
Updating your information
You may notify us of any updates, amendments and corrections to your information, or restrict or delete your data (where applicable), by contacting us:
Email: GDPR@gofibrely.com
Write to us: Charlotte House, 500 Charlotte Road, Sheffield, S2 4ER
Please note that we may need certain information to enable us to provide you with products, goods and services you ask for, so changes you make to your data or restrictions you ask us to make on how we use your data may affect what services we can provide.
Direct marketing and tailored advertising
You can always choose not to receive direct marketing or tailored advertising and service from us in the following ways:
Email: GDPR@gofibrely.com
Write to us: Charlotte House, 500 Charlotte Road, Sheffield, S2 4ER
Helpful definitions
Consent – Freely given, specific, informed and explicit consent by statement or action signifying agreement to the processing of their personal data.
Data Controller – Determines the purpose for which and the manner in which any personal data are, or are to be, processed.
Data Processor – An entity that processes data on behalf of a data controller.
Data Subject – A natural person whose personal data is processed by a data controller or processor.
Encrypted Data – Personal data that is protected through technological measures to ensure that the data is only accessible/readable by those with specific access.
Personal Data – Any information related to natural person or ‘Data Subject’, that can be used to directly or indirectly identify the person.
Updating this policy
This policy will be regularly reviewed to ensure we maintain transparency with you.